Exchange Policy

Exchange Policy :-

Yes, We happily exchange.  

Following Conditions applicable:-

    1. Items purchased under discount are not eligible for exchange or return.
    2. Exchange is provided for size issues within same product and we have reverse pick up facility to most of the pin codes and major cities in India,  If reverse pick up is not available at the delivered pin code customer will have to ship us back.
    3. Any plus size garment (3XL onwards)  or shopped during an offer are not eligible for exchange
    4. Any customised clothes are not eligible for exchanges, we request you to be little careful while ordering for customised pieces.
    5. For International Orders customer is responsible to bear to and fro – shipping charges to avail exchange facility.
    6.  Our fit is great and we follow the size chart. Every product and sizes of Kameez.co has an extra 2-3 inches margin available inside the clothing, that could be used for self-alterations,  if required. we would suggest that in case of minor size issues  you can also opt for self-alteration  and get your dress ready to wear without waiting.
    7. All exchange for size issues are chargeable for Rs 250/-.
    8. International exchange charges shall be borne by the customer for to & fro of the shipment .
    9. Any exchange request can be initiated within 72 hrs ( 3 days ) from the date of delivery only..
    10. Discounted items are not eligible for refund / return.
    11. Our products are made and handled by human hands involving various processes. However, due to different screen displays in every electronic display settings, colours, etc.. Colour difference depends on the screen resolution of the device used by the customer and camera lights, please don’t expect an exchange or return for the same. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, / tassels  thread  etc
    12. We can only provide exchange for size only once . repetitive exchange for size is not facilitated .

Process of Exchange :-

Please mail us at:- care@kameez.co

Subject of mail :- Exchange with Order id number

We will get back to you on 24-48 HRS and will make sure reverse pick up is done ASAP

Exchange Verification:-

Once we receive the product back to the warehouse, we will inform you the receipt of the product .We will ship exchanged product only once we have received the reversed product.

We reserve the consent of approval or rejection of Exchange, if other than size issues

We will not allow size issues exchange in case returned product is damaged in any form.

 

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